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Privacy Policy

At TivvyTech,  safeguarding the privacy and security of our clients is paramount. This Privacy Statement explains our practices regarding the collection, use, protection, and disclosure of information through our website and in the provision of tech support services for home and home office setups.

Information Collection

  • Personal Information: We collect personal data you provide, such as name, email, phone number, and address, when you request services, inquire, or subscribe to updates.

  • Technical Information: For custom tech support, we may gather details about your devices, systems, and software. This includes model numbers, operating systems, configurations, as well as sensitive information like passwords and licence information necessary for service provision

Use of Information

  • We use collected data to fulfill service requests, enhance our offerings, and communicate relevant tech support solutions.

Information Sharing

  • Third Parties: Your personal data is not sold, rented, or traded. It may be shared with third-party providers for necessary services (e.g., payment processing) under strict confidentiality.

  • Legal Obligations: We may disclose your information if legally required or to protect our rights, property, or safety.

Data Security

  • We employ various security measures to protect your personal information from unauthorized access, alteration, or destruction.

Cookies and Tracking Technologies

  • Our website uses cookies and other technologies for functionality and visitor analysis. You can control these through your browser settings.

Data Retention and Deletion

  • After completing our services, any technical information, including passwords and licence details, will be deleted from our systems. For added security, we advise changing any passwords shared with us during the service period.

Your Rights

  • You have the right to access, correct, or delete your personal data. Please contact us to exercise these rights.

Updates to This Privacy Statement

  • This statement may be updated. Changes will be posted here, and we encourage regular review.

Contact Us

Effective Date

Effective as of 24/02/2024, this Privacy Statement will be updated as necessary, with changes effective upon posting.

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